Hertz was always bad at this anyway. For me the final straw was turning a car in and the guy recorded damage. I stayed there for several minutes making him point and describe, shining flashlights at angles, and was never able to see the damage.
It was one of the few times I got the damage waiver so I didn’t actually appeal it. If you get Hertz, definitely get that coverage: you’d be a fool not to. And factor that in when comparing prices with other rental companies
The frustrating thing about that though is, that’s why they do this so that you get that coverage and just pay them extra money, so they don’t lie about the damage. Damned if you do damned if you don’t
Hertz was always bad at this anyway. For me the final straw was turning a car in and the guy recorded damage. I stayed there for several minutes making him point and describe, shining flashlights at angles, and was never able to see the damage.
It was one of the few times I got the damage waiver so I didn’t actually appeal it. If you get Hertz, definitely get that coverage: you’d be a fool not to. And factor that in when comparing prices with other rental companies
The frustrating thing about that though is, that’s why they do this so that you get that coverage and just pay them extra money, so they don’t lie about the damage. Damned if you do damned if you don’t