I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn’t wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn’t recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

  • m-p{3}@lemmy.caEnglish
    14·
    1 year ago

    I had this issue with that particular setting, and since it was part of my backup I couldn’t restore it as-is.

    If you feel comfortable enough modifying the backup file, search for hide_username and set to false. You’ll be able to restore your backup until that feature is fixed.

  • Zess@lemmy.worldEnglish
    12·
    1 year ago

    The dude is known to disappear from time to time. I think a couple times his app even got removed from the play store because he failed to renew something on time.

    • misery mansion@lemmy.worldEnglish
      10·
      1 year ago

      That was due to Google IIRC. I think the thing a lot of people don’t really get, is that this app is made by a small team (believe just one person with some general adhoc help).

      It’s a fantastic content browsing experience with a ton of features. It might not be sustainable still given the small user numbers on Lemmy. I don’t know.

      This user seems to have an edge case that is probably a lower priority. Doesn’t seem to require the PSA really. Obviously no bugs would be great but that’s not really how software works unfortunately.

      • Whiskey_iicarus@lemmy.dbzer0.comOPEnglish
        63·
        1 year ago

        Again, not a troubleshooting thread. The “PSA” was that I spent $17 on an app and no longer have access to that service. I can’t access the features of sync pro. I contacted the developer to either fix my problem or when they couldn’t do that get a refund. I paid for a year and didn’t even get 6 months of use.

  • foo@lemmy.caEnglish
    10·
    1 year ago

    This is not my comment from the Play store, it’s from another Sync user having a similar issue:

    If you have hide username set in the newest update, the app crashes immediately for whatever reason. I was able to edit my backup file to set that to "false", clear app storage, sign back in, and restore the edited backup file.

    Play store link: Sync for Lemmy

  • aodhsishaj@lemmy.worldEnglish
    5·
    1 year ago

    Weird, I haven’t been able to replicate this with my account. I corrupted my local db and the app crashed. Then I cleared local app data and cache and reinstalled. When i logged in it recognized my paid status and I was able to import my corrupted db, then it crashed. I then restored to my uncorrupted backup and all was well again.

    Have you exported your local backup to a desktop computer? BeaverDB is pretty good at repairing corrupted DBs.

    • Whiskey_iicarus@lemmy.dbzer0.comOPEnglish
      56·
      1 year ago

      I have not exported it. That also seems like a lot of extra work when I paid $16.99 for an app. I used RiF for years without an issue and I only paid $2.99 once

      • aodhsishaj@lemmy.worldEnglish
        4·
        1 year ago

        It would help others if you did. Just because the main developer will not help you doesn’t mean the community cannot/will not.

        • Whiskey_iicarus@lemmy.dbzer0.comOPEnglish
          32·
          1 year ago

          I certainly don’t disagree that it might help someone else.

          This post wasn’t meant to try and troubleshoot though. I attempted to go through the developer and Google to get something fixed and neither helped so I made a public post in the community to try and make others aware that they may not get what they paid for or support to fix issues.

  • Copernican@lemmy.worldEnglish
    24·
    1 year ago

    It’s December. Give him a little bit of slack for the holiday month. A lot of people try to take a week or two off. He pushed an update right after Thanksgiving.

    Personally, I recommend avoiding pushing releases during holidays if you know post launch support releases might be low, but it would probably lead to criticism of him not updating enough.

    • Whiskey_iicarus@lemmy.dbzer0.comOPEnglish
      51·
      1 year ago

      I did give him some slack. I emailed him dec 11 and he answered back immediately for several replies. I gave him a week for the troubleshooting with no reply, and then I gave him 5 days after I emailed for a refund with no reply before I ever posted on here. I don’t understand why people are so defensive. I wasn’t bashing the guy or anything, I’m more upset that I’m out $17 than not being able to use an app that is nothing special in a sea of apps.