“Mistakenly, we thought that by just introducing artificial intelligence and adjusting the design requirements that we had, that that would produce a high-quality product,” said Charles Poon, VP of vehicle hardware engineering, in a briefing this week with reporters.
Years ago I worked at an ISP tgat went through a merger. They decided they were going to outsource customer service to another company.
We all got nice severances and 3 months prior notice where we basically didn’t work because all calls were being routed to the new call center and we were just backup. What a great 3 months. We had card tourneys, spun up the companies old game servers and ran minecraft (alpha) on them, lots of fun.
Get laid off, fast forward a year and the outsource company has taken an 86% approval ratimg down to the low 30s.
They hired a lot of us back to completely rebuild the service department. I was tier 1 and got a 76% raise. I imagine others got better.
I bet the executives who made the decision gave themselves a bonus and are still working there despite the monumental blunder.
Executives fail upwards.
There can be value in having learned things the hard way. The decisions I made that resulted in melted piles of scrap really seared themselves into my memory, and help me make better decisions around those systems going forward.
Unfortunately, our corporate systems aren’t great at distinguishing people who gained valuable lessons from people who don’t recognize they screwed up.