• Ghostie@lemmy.zip
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    4 hours ago

    A call for some support on Mac came in one day and I told the cx to go to the Finder. Cx said “Mac doesn’t have a ‘finder’. Sounds like windows talk to me. You sure you know what you are doing?” So I said “You called me. You see the icon on the dock with the smiley face? What name did you make up for it?” Cx said “Apple actually calls that the task master.” So I said “Sure they do. Click the task master.” Proceeded to fix cx’s issue for him (PEBKAC issue) and then got a one star customer survey back.

  • WanderingThoughts@europe.pub
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    7 hours ago

    I did had one support call, a long time ago, where I told the guy to use the mouse and click on the start button. Then I heard the sound of something tapping on glass.

    “Sir, please keep the mouse on the table and then move it. You’ll notice the arrow moving too. Move the arrow to …”

    Yeah, that was still when everybody had CRT screens. That should give you an indication how long ago it was.

    • StinkyFingerItchyBum@lemmy.ca
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      5 hours ago

      I did a support call in the 90’s where “clicking the left mouse button” was stumping her. After trying a few variations of instructions, I decided to take a step back and better assess the situation.

      Me - Ma’am, are you left or right handed?

      Her: right

      Me: Lift your right hand, and look at the mouse. It should be a palm sized white plastic device with two buttons, one on the left and one on the right where your fingers rest. There should also be a small cable that extends from the far side and plugs into your computer. The underside of it has a little grey ball in the middle. Do you see it?

      Her: You mean the doohickey on the floor?

      Me: Pardon me?!? Well, it should be on your desk, not the floor. Why would it be down there?

      Her: You mean the foot pedal?

      Me: *light bulb clicks on. Are you really familiar with sewing machines?

      Her: yes, but this doesn’t work anything like that.

      Me: ok. We have found the problem! This is great. First step is to take the foot pedal off the floor and place it on the desk, under your right hand when you are sitting comfortably.

      From there everything went smooth as silk.

    • WhiskyTangoFoxtrot@lemmy.world
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      6 hours ago

      I once had a support call where I told the customer to click the Start button and they didn’t know what it was. I clarified by saying that it was the button in the corner of the screen. They did it and then said that their entire screen turned black.

      Apparently they’d pushed the power button on their monitor.

    • Rhaedas@fedia.io
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      8 hours ago

      Wired vs. wireless is whatever works for you, but no one misses balled mice. No one.

      • MonkeMischief@lemmy.today
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        2 hours ago

        I miss the weighty rubberized balls IN the balled mice! Talk about a free fidget toy!

        However, do trackballs count as balled mice? Because I got one for my laptop recently and I LOVE it. Wish there was more of a market for nice trackballs, with an assortment of ball materials for different inertias and whatnot. Lol

        • halcyoncmdr@piefed.social
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          1 hour ago

          No, trackballs are a separate thing. And their design is usually better at keeping debris out of the ball meaning less maintenance even though it’s exposed literally all of the time.

      • Carnelian@lemmy.world
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        7 hours ago

        Whoops! Big mistake buddy, you said something on the internet. Now we’re gonna fight! I miss balled mice. How ‘bout them apples? Nothing is as satisfying as cleaning the lint out of those things was

        • Rhaedas@fedia.io
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          7 hours ago

          I will concede only in the fact that it made me look like a miracle worker to my parents when I “fixed” their mouse that had stopped working with my magic.

          On the other hand, the Christmas I gave them an LED mouse was peak level for all of us.

          • zod000@lemmy.dbzer0.com
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            6 hours ago

            Now days sure, but I’d take one of later really good ball mice over many of the shitty cheap mice you get packed in with stuff now. The first few optical mice that I owned were legit worse than ball mice, while being much more expensive. I kept going back to the ball mice and regretting my wasteful purchases. The first one good enough to really kill them off was probably the MS InteliMouse 3.0.

      • mercano@lemmy.world
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        9 hours ago

        Same. The mouse is always something I’m going to use on the desk next to the computer. I don’t understand the advantage of making it wireless, that’d just be one more battery for me to keep charged. Honestly, if I had a wireless mouse I’d probably just leave it plugged in to the charger as I use it. (And don’t get me started on Apple’s mouse charge port on the bottom.)

        • i078@europe.pub
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          8 hours ago

          These generations of wireless mouses are fine. The advantage, as small as it is, is less drag from the wire and not having to juggle with wires when working with a laptop. Given the batteries these days I’m fine with wireless.

          Now I do not have the same view on wireless keyboards as these are pretty much stationary by default.

          • bisby@lemmy.world
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            7 hours ago

            The batteries are my main issue.

            12 hour battery? I charge every night.

            4 day battery life? I forget to charge until it dies, and then it dies in the middle of using it.

            The mouse I have is only wireless for the “less drag while gaming” aspect but the cable is actually super nice, so I dont even mind the cable… I just leave it plugged in now.

            • protist@retrofed.com
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              10 minutes ago

              I’ve been using a wireless mouse at work now for over 12 years and can count on one hand the number of times I’ve had to change the batteries

            • halcyoncmdr@piefed.social
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              1 hour ago

              The mouse I have is only wireless for the “less drag while gaming” aspect but the cable is actually super nice, so I dont even mind the cable… I just leave it plugged in now.

              This is what I do. The mouse is plugged in most of the time but if I’m playing a game or working in like Photoshop, it comes off for the freedom of movement.

            • Cethin@lemmy.zip
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              4 hours ago

              Mine lasts several weeks. Also, it has a little light that turns red when it’s low (as in, needs charging within a few days). It can also be used while charging without much issue. When I see the red light, I just plug it in while I’m not using it or doing something like watching media. It’s really convenient. I have a mouse bungee, from when I had wired, and the cable just sits there waiting until it’s needed.

            • Tippon@lemmy.dbzer0.com
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              6 hours ago

              My laptop’s wireless mouse has used the same AAA battery for months, and it gets used regularly. It’s not daily, but it’s at least a few times a week for an hour, and usually a lot more.

              My wired mouse on my PC gets used about the same amount, but the cable occasionally catches under the corner of the keyboard. It’s not helped by the fact that I move the keyboard around depending on what I’m doing. That’s also the reason I’m considering a wireless keyboard as well though.

              • huppakee@piefed.social
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                2 hours ago

                I had a wireless keyboard where the internal battery was total crap, had to keep it plugged in because it would drain within an hour. Got one with replace batteries, plenty of those available. Might be safer bet for you as well.

          • halcyoncmdr@piefed.social
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            8 hours ago

            On the keyboard side it’s nice if your setup has you moving the keyboard to store it when not using the computer, eating when watching media, etc.

        • Apathy Tree@lemmy.dbzer0.com
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          5 hours ago

          For me, the computer towers are across the room so I use cheap wireless battery mice and a nice wireless keyboard. I use rechargeable AA for the mice, and they last a pretty decent amount of time. I had a lot of rechargeable AA and AAA already. The keyboard has built in rechargeable battery and can swap inputs with a button press so I just have the one for the towers. If I turned off the backlight it would hardly ever need charging, but since I like the light, it needs a charge every few days of actual use.

          For my laptop, which isn’t across the room, I still use a wireless mouse because I just have them. I can also have one mouse tethered to two dongles and use the same device for two PCs that I don’t have on at the same time, so I do that between the laptop and the gaming pc.

        • myotheraccount@lemmy.world
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          6 hours ago

          I used to live with a cat that chewed on cables. Other devices could have protective sleeves on the cables, but for the mouse that wasn’t readonable. So that’s the only reason I know for having a wireless mouse.

        • bitjunkie@lemmy.world
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          8 hours ago

          I think the main selling point was less the mobility and more that the cord didn’t get caught on things. Still not a huge concern, imo.

        • Rhaedas@fedia.io
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          8 hours ago

          I actually do this. I have a small power bank I keep the mouse hooked up to, and when it falls low enough it taps into it. Every few weeks or even a month I recharge the bank up. But wires being a problem will depend on your setup and desk real estate. This doesn’t bother me, but having a wired keyboard would lose some space, so I’m glad for my wireless there. And that’s even less of a hassle, as it’s still running off the original batteries it came with years (and years!) ago. Makes sense, there is very little power usage there being a boring old Logitech non-backlit keyboard.

      • zod000@lemmy.dbzer0.com
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        6 hours ago

        Same here.

        With wireless you get:

        extra cost, extra weight (drives me nuts), either a battery that eventually fails or replaceable batteries that you need to buy and replace, and if its not bluetooth, some usb adapter that either gets lost of broken.

          • halcyoncmdr@piefed.social
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            1 hour ago

            Most reasonablemice now support wither a 2.4GHz dongle, or Bluetooth. If your device has WiFi it almost certainly has Bluetooth support. So many motherboards are coming with built in wifi now, as do a lot of prebuilt towers. For most usage a Bluetooth connection is just fine.

      • huppakee@piefed.social
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        2 hours ago

        I highly prefer replacable batteries though, as i have chucked too much stuff just because its internal battery died.

  • cynar@lemmy.world
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    7 hours ago

    Computer mice is an area where females have completely displaced males.

    I’ve not seen a male mouse at work in a long time.