ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 10 days agoCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Failsfuturism.comexternal-linkmessage-square50fedilinkarrow-up1372arrow-down12
arrow-up1370arrow-down1external-linkCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Failsfuturism.comThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 10 days agomessage-square50fedilink
minus-squarepelespirit@sh.itjust.workslinkfedilinkarrow-up43·10 days agoLMAO, the Swedish company is called Klarna: After falling flat on his face with the AI gamble, Siemiatkowski is once again trying to set his company apart — this time by becoming the “best at offering a human to speak to.”
minus-squareTexasDrunk@lemmy.worldlinkfedilinkarrow-up20·10 days agoOk, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.
minus-squareDoomsider@lemmy.worldlinkfedilinkarrow-up10arrow-down1·10 days agoWe are a different kind of company that doesn’t use AI. Got to differentiate yourself yo.
LMAO, the Swedish company is called Klarna:
Ok, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.
We are a different kind of company that doesn’t use AI. Got to differentiate yourself yo.