I have repaired a lot of laptops in the past. The repairability depends on the price and the brand. But most of them are repairable. The issue is often first finding the part number and the correct part on the right website. With some luck the manufacturer has a manual available for finding part numbers and repair steps. But most of the time YouTube is where you end up. What I mean is, with other laptops the repair success depends on more variables. The framework laptops stand out because of the ease of the repair process and the success rate of the repairs. Finding the right part number and part online and the guide to actually repair the laptop and the actual replacing is also easy the parts are designed to be easily replaced. It is also possible to send them the broken part back for recycling, how they to that I haven’t looked into yet. The i/o is nice the fact that you can change and decide later to add more ports For the average user this is not the big sell feature. It’s the fact that you can save money and still have your device, have minimal downtime. I compared laptops of the same specs or very close to. The added price is between 100 and 200 euros. You’ll be happy you spent that extra when your laptop eventually had a hardware malfunction. Or can use an upgrade.
So basically continue with what he was doing but now officially