Work any phone helpdesk job and you will be threatened six ways to Sunday by people who are upset over the most minor things.
Yes this incident came after very prominent consequences for an insurer in the US, but I would be hard pressed to believe that someone who works for a company that denies people lifesaving healthcare hasn’t heard worse.
“What is the probability of flipping tails on a coin?”
50%
“What if I told you that the coin had two heads! Gotcha!”
Then the probability of tails would be 0%, and you’d be an arsehole.