Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • infinitepcg@lemmy.worldEnglish
    1251·
    1 年前

    If the live version is already broken, there isn’t much to lose deploying the fix as soon as possible. Not sure what else they could have done here.

    • notfromhere@lemmy.ml
      122·
      1 年前

      There are likely other changes made since they released that version to their customers, so the risk is other things in addition to the current thing get broken.

      • Logi@lemmy.world
        15·
        1 年前

        There is zero chance that they’ll just build from the latest main branch and release that tomorrow. Or that whatever build they make goes directly to general distribution.

        They’ll make a build from the last release plus this patch and send it to a few customers who have complained. Then they’ll think about making a release with this and perhaps other bug fixes.

        • notfromhere@lemmy.ml
          82·
          1 年前

          If the Microsoft person making this request can’t update a command line switch, I seriously doubt they will try to build from source with a patch.