I worked at three call centers over two years. It was the longest two years of my life and it took years to recover. I was once written up for “lying to a customer” because I confirmed something I knew personally to be true but my employer hadn’t included in our scripts. It’s like being in a cult.
what the panopticon hell batman. that would destroy my mental health so fucking fast.
I worked at three call centers over two years. It was the longest two years of my life and it took years to recover. I was once written up for “lying to a customer” because I confirmed something I knew personally to be true but my employer hadn’t included in our scripts. It’s like being in a cult.
Yes, it absolutely does.
Yeah, most of your job isn’t what it looks like on paper, it’s meeting SLAs. Your customer is your boss, or really the company that subcontracted you