Hot take: this move was completely predictable and almost no one cares. As Sony said in their press statement - basically no one buys physical copies of games anymore. Even if some would prefer a physical copy, they tend to want to get the game immediately, without having to leave the house, more. Those who are completely committed to buying physical media are an extreme minority, and by sunsetting support for it, Sony saves a lot of money. Most gamers, if they hear this news at all, will probably think “well, that makes sense - I haven’t bought a physical game in years.” It’s like saying your favorite taco shop is nazis because they stopped making your favorite fish and nutella taco that no one else ordered.