Meta's shift to its flawed AI moderation system has sparked a crisis, leaving thousands with unjust account bans and broken appeals as automated systems replace human workers.
This problem seems to be industry wide. Since all these platforms are unregulated monopolies, it’s easier for them to just ban contributors based on noise than it would be to hire actual customer service to sift through the histories.
Customer service is also an “expense” while banning someone is invisible on the balance sheet–no CSRs keeps the corpos happy. In fact, banniing more people probably looks good on some report or other.
Keep this in mind when you’re building your business or your brand: you are worth less than the shit you wipe from your ass to these companies.
This problem seems to be industry wide. Since all these platforms are unregulated monopolies, it’s easier for them to just ban contributors based on noise than it would be to hire actual customer service to sift through the histories.
Customer service is also an “expense” while banning someone is invisible on the balance sheet–no CSRs keeps the corpos happy. In fact, banniing more people probably looks good on some report or other.
Keep this in mind when you’re building your business or your brand: you are worth less than the shit you wipe from your ass to these companies.