Many of the elderly don’t know how to use their phones well, but most (from my experience, not actual data) can use BankID without issue because it’s simple to use. Before BankID they used much fussier code-based authenticators, so I think most people old enough to remember that are happy for modern convenience.
But a lot of web- and app-based services are less accessible for them. Finding out the bus times, navigating health services, and paying bills are often not available through traditional low-tech means. They also have the problem of not understanding why their old phone suddenly doesn’t work anymore. (They just took down the 2G network, for instance, and BankID no longer supports Android 9 and lower, if I’m remembering the right version.)
On most public transport nowadays it’s impossible to buy a ticket while boarding, but there isn’t so much as an automated ticket machine anywhere anymore. There are very nice customer service centers at central stations, but that doesn’t help the people trying to get to the central station.
There are a lot of problems, but I don’t think BankID is causing the most egregious ones. It’s a problem if you can’t access online banking because you can’t use the software to log in, but it’s even more of a problem if you don’t have the alternative of physical banking because society is cashless. It should be made more possible to live without digital services and smartphones even though I personally enjoy them.
Many of the elderly don’t know how to use their phones well, but most (from my experience, not actual data) can use BankID without issue because it’s simple to use. Before BankID they used much fussier code-based authenticators, so I think most people old enough to remember that are happy for modern convenience.
But a lot of web- and app-based services are less accessible for them. Finding out the bus times, navigating health services, and paying bills are often not available through traditional low-tech means. They also have the problem of not understanding why their old phone suddenly doesn’t work anymore. (They just took down the 2G network, for instance, and BankID no longer supports Android 9 and lower, if I’m remembering the right version.)
On most public transport nowadays it’s impossible to buy a ticket while boarding, but there isn’t so much as an automated ticket machine anywhere anymore. There are very nice customer service centers at central stations, but that doesn’t help the people trying to get to the central station.
There are a lot of problems, but I don’t think BankID is causing the most egregious ones. It’s a problem if you can’t access online banking because you can’t use the software to log in, but it’s even more of a problem if you don’t have the alternative of physical banking because society is cashless. It should be made more possible to live without digital services and smartphones even though I personally enjoy them.