I recently got back to my country. They have e-id. I opened an account. Got paid. My phone broke. Signing up to the app requires a computer with an e-id reader. I use it once every couple of years. It took me ages to find one. Only to realize the stupid browser extension wasn’t working with linux. At the end I had to go to the stupid city hall. I’m disabled. I would rather use my personal passphrase. What seems easy to you may not be for everybody. I hate it here. Everything is bureaucratic, security first so that the already rich banker doesn’t loose 20 euros to fraudster, nothing it adapted, everything is loud and complicated and annoying.
Well it would help, but generally speaking, it’s about cognitive load. Making things simple for people is nice for the commoner, but for an eldery or disabled people, it can be vital.
Yeah, I’ve noticed that the elderly here tend to opt for physical bus cards rather than using the app, and I often help them with bus times since all the signage has been phased out. I really think there ought to be more accessibility laws; it’s not good for anyone if people are losing their independence.
I recently got back to my country. They have e-id. I opened an account. Got paid. My phone broke. Signing up to the app requires a computer with an e-id reader. I use it once every couple of years. It took me ages to find one. Only to realize the stupid browser extension wasn’t working with linux. At the end I had to go to the stupid city hall. I’m disabled. I would rather use my personal passphrase. What seems easy to you may not be for everybody. I hate it here. Everything is bureaucratic, security first so that the already rich banker doesn’t loose 20 euros to fraudster, nothing it adapted, everything is loud and complicated and annoying.
I hope I haven’t given the impression that I don’t take your experience seriously. I only ask questions to understand things better.
Would having the option to use a personal passphrase in lieu of the usual e-id solve your problem entirely, or would further measures be needed?
Well it would help, but generally speaking, it’s about cognitive load. Making things simple for people is nice for the commoner, but for an eldery or disabled people, it can be vital.
Yeah, I’ve noticed that the elderly here tend to opt for physical bus cards rather than using the app, and I often help them with bus times since all the signage has been phased out. I really think there ought to be more accessibility laws; it’s not good for anyone if people are losing their independence.