When my previous independent pharmacist went out of business, they transfered all of my prescriptions to the nearest Walgreens. I switched to another “independent” that was part of Rite-aid’s network. The staff were poorly trained in customer service communications, passive aggressively taking control of every conversation and then not listening. I had multiple instances of prescriptions being lost or delayed, in one case for weeks. The owners didn’t care why I as a customer found these experiences frustrating and eventually told me I should just go to Walgreen’s. I did and the customer service has been so much better. Independent isn’t always better.