While AI may not be the direct cause of Microsoft’s recent layoffs, it’s already delivering impressive productivity gains — saving $500 million in the call center alone last year.
  • atticus88th@lemmy.worldEnglish
    15·
    2 天前

    Saved $500M but spent $80B. That’s a $79.5B loss.

    Im sure that $500M will magically start making it worth it.

    I’ll be right back, going to ask AI how.

  • pdxfed@lemmy.worldEnglish
    24·
    3 天前

    They just stop(ped) offering support for whatever the product or line was. Create a “service portal” that provides results, relevant or not. Creat a forum where people can ask questions that aren’t answered, or if they are it’s the labor of some Stockholm Syndrome user who is trying to help others as they weren’t.

    This won’t stop here, it’s the dream to not actually have to service your product. Imagine being Ford and saying “as is” when a customer asks why the blinker doesn’t work. Insane, right? That is the push here for a few reasons, all $ of course:

    • achieve oligarchy or monopoly
    • enshittfy product
    • remove product support to save on support labor and related infrastructure
    • profit!

    *Profit for a while until people leave or you are replaced but what a profitable run!

    • jubilationtcornpone@sh.itjust.worksEnglish
      1·
      2 天前

      Forget servicing the product. Hell, forget the product. Why can’t they just charge every person alive a subscription for existing? You can choose from monthly or annual, which is slightly cheaper, and either way you get nothing in return.

  • RagingSnarkasm@lemmy.worldEnglish
    18·
    2 天前

    If you have 15,000 jobs that could be done by the current state of AI, that says a lot more about your management team than anything else.